Go beyond ticketing

Smeetz allows us to really improve the experience we offer our customers. The on-site sales tool allows me to facilitate my day-to-day management and personalise the way I welcome customers. Our account manager supports us with high-quality ongoing training and is always available to help.

Between 25% and 30% of our visitors now use Smeetz to buy their tickets online, and this has had a noticeable impact on reducing queues. The combination of online sales and the possibility to scan groups at once has significantly sped up the entry process. We are excited about the future steps we can take to attract more guests to Smeetz.

Using Smeetz' smart pricing tool, we were able to implement a dynamic pricing strategy to optimise the capacity of each of the time slots by varying prices, among other things, according to the occupancy rate.

The dynamic pricing is very simple, the more the customer buys in advance and the fewer sales there are, the cheaper the ticket. This allows people who anticipate to have access to the park at a really competitive rate.

The change over from our existing booking platform to working with Smeetz was a pleasure and everything was seamless, quick and efficient. This is a whole online system so it made a huge difference to business.

With Smeetz, we have autonomous access to the back-office, which allows us to be more flexible and responsive when launching new offers. For example, we have an event or an artist confirmed and within 5 minutes it is online, available for sale.

We are grateful for this new system which allows our team to be faster at the entrance and in the museum shop. The Smeetz team has been very supportive in our transition from an outdated ticketing system to their modern and innovative solution.

Smeetz will play an important role in our future, because we generate a large part of our income through ticket sales. What’s important for us are the personal contacts and fast response times, the opportunity to help shape the product and contribute to ideas.

For a small community business such as ours, implementing the Smeetz booking system has been transformative. Data is processed slicker and smarter than ever before, allowing us to focus on the customers in our venue as opposed to being tied to a desk on admin tasks.